Changed your mind? No problem. You can return your item 30 days after purchase
If you have directly purchased the product from Gaia Baby and wish to request a return, in the first instance please firstname.lastname@example.org. If you have purchased from one of the Gaia Baby stockists, please contact them directly and they will be able to assist.
Returns: Any furniture returns for Gaia Baby will need shipping costs covered by the sender.Gaia Baby only accepts returns for products purchased in the United Kingdom within 30 days from the time of purchase. Nothing is to be returned without pre-authorisation through our customer service team. All returned products must be in original packaging, new and unused.
Any item returned without authorisation will either be refused shipment, returned to sender (at cost to sender) or other. It is your responsibility to ensure the safe and secure arrival of products to Gaia Baby. We are not responsible for items lost or damaged in transit.
ORIGINAL PACKAGING - This includes branded original carton, warranty cards, user guide and all internal packaging.
UNUSED – Each product(s) must be unused. Due to hygiene and safety issues, products that have been used, cannot be returned for exchange or refund.
This does not affect your statutory rights. At Gaia Baby we are passionate about customer care and will deal with any problems which may arise on an individual basis and do our up most to ensure customer satisfaction. For further information please contact us via email or phone
You may make use of your right of withdrawal by calling our customer service on 0800 0518080 (availability: Mondays to Fridays from 9 a.m. to 5 p.m.). We will then immediately send you confirmation of receipt of your withdrawal by e-mail or via Shopify.
If you make use of your right of withdrawal, you must return the product with all supplied accessories to us undamaged and – if reasonably possible – in the original condition and packaging within 14 days of making use of your right of withdrawal. We kindly request that you complete and enclose the returns label that you received from us at the time of delivery. This speeds up the returns and refund process.
Coronavirus (COVID-19) information:
Our online store remains open and we continue to make deliveries.
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